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What is Christmas at Stourhead?
What are the dates of Christmas at Stourhead?
Friday 26th November - Sunday 28th November
Wednesday 1st December - Sunday 5th December
Tuesday 7th December - Thursday 23rd December
Sunday 26th December - Sunday 2nd January
What are the trail times?
Where is Christmas at Stourhead and how do I get there?
Who is Christmas at Stourhead suitable for?
Christmas at Stourhead is suitable for all ages - to be enjoyed by everyone.
Should I arrive in advance of my ticketed time slot?
We would advise arriving at the start of the trail 5 minutes before you are due to begin the trail. If you arrive at the venue earlier, please wait in your car.
I am visiting Stourhead during the day, do I need to leave the site before entering Christmas at Stourhead in the evening?
Are dogs allowed on the trail?
Dogs are not allowed on the Christmas At Stourhead trail unless they are registered assistance dogs.
Can we see Father Christmas?
At this time of year, Father Christmas is extremely busy so is unable to meet children individually, however be sure to look out for him as he will be on the trail this Christmas!
Will there be strobe lighting?
There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting. We have worked to guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.
What should I wear?
Christmas at Stourhead takes place outdoors and you may need to queue on busy days. Please wear appropriate outdoor clothing and footwear for winter weather. We reserve the right to refuse inappropriately clothed patrons access to the trail if it is felt they are open to a greater risk of injury.
When do tickets go on sale?
General on sale for Christmas at Stourhead is Friday 5th March 2021.
Where can I buy tickets from?
You can buy tickets for Christmas at Stourhead online here.
Do I have to book in advance?
We recommend that you book early to avoid disappointment. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out.
What are the prices for Christmas at Stourhead?
Can I buy additional tickets?
Yes, subject to availability. If you require any additional entry admission tickets after placing your order please click here and scroll down to “Already ordered tickets?” to add any ticket types you require. Please note that you will need to have your Reference Number at hand.
Do I need to buy a car parking ticket to park at Christmas at Stourhead?
As I am a member of the National Trust, do I still need to pay for Christmas at Stourhead?
There is no discount offered to National Trust members on their ticket admission price for Christmas at Stourhead. National Trust members will receive a free parking space for the illuminated trail which MUST be booked online with a trail ticket and one valid National Trust membership card per vehicle is required on arrival. Failure to do either will result in full price car-parking charge. Members will be charged a transaction fee if parking is booked separately.
Is there a dedicated drop-off & pick-up area?
There is no dedicated drop-off area available but the car parking team will assist you on arrival.
How can I organise a group visit and is there a group rate?
We will be arriving by coach, do we need to reserve a coach parking space?
Yes, there is space for 2 coaches per evening. Coach parking is charged at £20.00 per coach and MUST be booked in advance by emailing SEE Tickets Groups on email@example.com
How/when will I receive my tickets?
Your E-Tickets will be attached to your confirmation email.
I bought tickets but have not received a confirmation email. What should I do?
Please check your Junk / Spam folders as sometimes the confirmation email falls into these folders. If you still have not received your confirmation email, you can resend your confirmation email to yourself here
If I am unable to print my E-Tickets or display my tickets on a phone, what should I do?
If you are unable to print your E-Tickets or if you are unable to display your tickets on your phone please use the Chat Bot located in the bottom right corner of your screen and explain that you are unable to print your E-Tickets off.
How long is the trail?
It will take approximately 90 minutes to walk the trail.
Is the trail dark or covered?
If I am delayed and miss my slot, can I join a later slot?
We will try and accommodate you on the next available slot within the trail operational hours on the day. Please ensure you leave enough time for your journey if you are travelling a long way.
What are the last entry times?
What time does the illuminated trail finish?
All customers must exit the car park by no later than 2 hours after the last trail start time and in all cases by 10:00pm.
Can I bring my drone?
Drones are not permitted.
Can I take photographs?
Yes, you are welcome to take photographs and to share these on social media with the hashtag #ChristmasAtStourhead. You can also follow the developments across our Christmas Trails via 'My Christmas Trails' on Facebook and Instagram.
What provision do you have for disabled guests?
Do you have disabled parking?
Is the trail accessible for wheelchair users?
Can I bring my mobility scooter or can mobility scooters be provided?
Mobility scooters will not be available to hire at Christmas at Stourhead. You are therefore welcome to bring your own.
Am I eligible for a free carer's ticket?
Free admission is available for essential carers. This should be booked via SEE Tickets at the same time as purchasing all other illuminated trail tickets and parking spaces.
I need more than one carer, what should I do?
If you require more than one carer, please visit Customer Service here. You will need your Booking Reference Number at hand.
Is there a 'quieter access' session?
Can I purchase food and drink on site?
At present, this area is under review. More information regarding catering will follow shortly.
What shopping facilities are there?
The National Trust shop will be open until 9:30pm. First View Art Gallery will be open until 8:30pm.
How much are Ride Tokens and what rides will be available?
At present, this area is under review. More information regarding rides will follow shortly.
What will happen if the weather is bad? Will the trail be cancelled?
Christmas at Stourhead is an outdoor illuminated trail. If the weather presents a hazard and a risk to safety, any decision to cancel the illuminated trail will be taken by 2pm on the day of the illuminated trail. You will be notified by email and text message and you will be informed of the re-booking process. We advise you to check the website for the latest updates and before you travel.
If I am unable to attend on a different day, can I get a refund?
If the illuminated trail is cancelled in line with the cancellation policy and ticket holders are not able to attend an alternative night offered, then a refund will be considered on a case-by-case basis. Where a refund is due, the ticket must be returned within 28 days following the illuminated trail date. We can also offer a voucher for the following year. The transaction fee is not refundable under any circumstances.
I have booked for the wrong day - can I transfer over to another day?
I have lost my ticket, what can I do?
If your tickets are lost or if you require your E-Tickets to be re sent to you, please contact SEE Tickets here. Please note that you will need to have your Reference Number at hand and this will render your original tickets invalid.
Sound installations are created to provide atmosphere and a sense of place for an installation. All sounds are targeted and specific to a part of the route and are therefore contained within defined spaces, therefore there is no noise pollution over and above the natural sound level created by the presence of audiences on the trail.
Fuel for power generation is kept to a minimum by efficient use of power loadings and low wattage lighting units where appropriate
- Consideration for the illuminated trails sustainability has been built into the planning process for the delivery of the illuminated trail, the end result of which we hope will be to inspire and engage new and existing visitors.
- The trail designers, Culture Creative, have been appointed on the strength of their experience of working in environmentally sensitive ways in heritage and landscape settings.
- Specific attention is given to power, and where possible we use mains power. Where generators are needed, these are carefully specified and operated to ensure the most efficient fuel usage. Low wattage lighting units are used where appropriate on the trail.
- Culture Creative's design ethos is to take advantage of the environmental darkness to reduce the overall brightness of their lighting interventions, whilst maximising the effects of their artistic efforts.
- Continuous lighting of trails and paths will be avoided, and we will only use audience area lighting where it is absolutely necessary for reasons of public safety.
- Care is also taken to ensure that we are considerate of our neighbours who live in the immediate area.
Ecological Impact Statement
The illuminated trail will not be open every night and its impact must be considered both from the standpoint of the venue itself and in relation to surrounding sites.
In order to assess the likely impact of the illuminated trail both a desk study and workaround surveys are conducted on each site. The route proposed for the trail, is walked and checked on a regular basis with horticultural staff from the venue, this is an ongoing process and will be constantly checked as the design of the illuminated trail progresses.
Generators used on the route are very quiet and will be inaudible from the trail and from any wildlife habituation. The power will be carried using cabling which has been used previously on sites with wildlife populations with no adverse effects. Much of the lighting will be floor based to highlight trees. The trees form part of the cultivated collections at each venue and their welfare is paramount as part of the planning of the illuminated trail.
Where possible routes will be on hard surfaces i.e. paths. They pass through areas which are well-walked by visitors daily and will not take in any sections of grass with sensitive wild floras.
Sound and lighting installations surrounding trees or on areas of water where a number of birds have the potential to roost are modified and designed to minimise any potential for damage to birds.
Reptiles and amphibians
There should be no impact from the illuminated trail upon reptiles or amphibians as they should be hibernating away from the water at this time of year.
Every care is taken to ensure that any potential bat roosting holes in trees are not lit directly to avoid any potential disturbance during the bat hibernation season.
Do I need to book tickets if I have a voucher?
Yes, you will not be able to arrive onsite with only a voucher. All tickets must be pre-selected for the 2021 season beforehand here.
How do I book tickets with my voucher?
1. On the landing page, select 2020 Voucher Holders
2. Select your date and time
3. Enter your promotional code that you received in a previous email to reveal the 2020 prices
4. Select your tickets
5. Enter your voucher code that you received in a previous email during the payment stage
How do I pay using my Christmas Trails voucher?
Please enter your voucher code when you are on the payment page.
How long do I have to use my voucher?
You can use your voucher at any time, however the Christmas trail is extremely popular and you may not find your preferred date and/or time if you leave it too long. Please do make your choice as soon as possible to avoid disappointment.
Does my voucher have an expiration date?
Your voucher will expire on Friday 31st December 2021. Please ensure you use it to book your tickets before this date.
I forgot to enter my voucher code on my payment page and entered my card details. What should I do?
Please visit the Customer Service area here and enter your details. Once entered, please click on ‘Find Order’ and then at the bottom of the next screen, you will be able to write to See Tickets to explain you forgot to enter your voucher code on the payment page and instead entered your card details.
How do I know how much money is on my voucher?
The financial total on your voucher will be detailed in previous emails you have received from See Tickets.