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What is Christmas at Stourhead?
What are the dates of Christmas at Stourhead?
Friday 25th November - Sunday 27th November
Wednesday 30th November - Sunday 4th December
Wednesday 7th December - Friday 23rd December
Monday 26th December - Sunday 1st January
What are the trail times?
Where is Christmas at Stourhead and how do I get there?
Who is Christmas at Stourhead suitable for?
Christmas at Stourhead is suitable for all ages - to be enjoyed by everyone.
Should I arrive in advance of my ticketed time slot?
We would advise arriving at the start of the trail 5 minutes before you are due to begin the trail. If you arrive at the venue earlier, please wait in your car.
I am visiting Stourhead during the day, do I need to leave the site before entering Christmas at Stourhead in the evening?
Are dogs allowed on the trail?
Dogs are not allowed on the Christmas at Stourhead trail unless they are registered assistance dogs.
Can we see Father Christmas?
At this time of year, Father Christmas is extremely busy so is unable to meet children individually, however be sure to look out for him as he will be on the trail this Christmas!
Will there be strobe lighting?
Please note the trail includes lighting sequences that include stroboscopic flashes that may trigger photosensitive health condition.
What should I wear?
Christmas at Stourhead takes place outdoors and you may need to queue on busy days. Please wear appropriate outdoor clothing and footwear for winter weather. We reserve the right to refuse inappropriately clothed patrons access to the trail if it is felt they are open to a greater risk of injury.
Do I have to book in advance?
We recommend that you book early to avoid disappointment. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out.
What are the prices for Christmas at Stourhead?
|National Trust Member Pricing||Advance||On The Day|
|Adult Member Trail Entry Only||£21.50||£23.50|
|Child (3-16 Years) Member Trail Entry Only||£15.00||£17.00|
|Infant (0-2 Years) Member Trail Entry Only||£0.00||£0.00|
|Family (2 Adults & 2 Children) Member Trail Entry Only||£71.00||£79.00|
|Carer Member Trail Entry Only||£0.00||£0.00|
|Non-National Trust Pricing||Advance||On The Day|
|Adult Trail Entry Only||£21.50||£23.50|
|Adult Trail Entry & A Parking Space*||£29.50||£33.50|
|Adult Trail Entry & A Blue Badge Parking Space*||£29.50||£33.50|
|Child (3-16 Years) Trail Entry Only||£15.00||£17.00|
|Infant (0-2 Years) Trail Entry Only||£0.00||£0.00|
|Family (2 Adult & 2 Children) Trail Entry Only||£71.00||£79.00|
|Family (2 Adult & 2 Children) Trail Entry & A Parking Space*||£79.00||£89.00|
|Family (2 Adult & 2 Children) Trail Entry & A Blue Badge Parking Space*||£79.00||£89.00|
|Carer Trail Entry Only||£0.00||£0.00|
|Carer Trail Entry & A Parking Space*||£8.00||£10.00|
|Carer Trail Entry & A Blue Badge Parking Space8||£8.00||£10.00|
Infants (0-2 years) on the day of the illuminated trail and carers go free (carers should be 16+). Infant and carer tickets must be booked in advance.
All orders are subject to a single transaction charge; £2.00 per transaction for E-Tickets.
Can I buy additional tickets?
If you would like to add additional tickets to your order, subject to availability, you can do so by logging in to your order under the Customer Service tab. You will need to have your order reference number to hand.
Do I need to buy a car parking ticket to park at Christmas at Stourhead?
As I am a member of the National Trust, do I still need to pay for Christmas at Stourhead?
There is no discount offered to National Trust members on their ticket admission price for Christmas at Stourhead. National Trust members will receive a free parking space for the illuminated trail which MUST be booked online with a trail ticket and one valid National Trust membership card per vehicle is required on arrival. Failure to do either will result in full price car-parking charge. Members will be charged a transaction fee if parking is booked separately.
Is there a dedicated drop-off & pick-up area?
There is no dedicated drop-off area available but the car parking team will assist you on arrival.
How can I organise a group visit and is there a group rate?
We will be arriving by coach, do we need to reserve a coach parking space?
Yes, there is space for 2 coaches per evening. Coach parking is charged at £20.00 per coach and MUST be booked in advance by emailing See Tickets Groups on email@example.com
How/when will I receive my tickets?
Your E-Tickets can be downloaded via the link within your confirmation email, or alternatively, by logging into your order via the Customer Service tab.
I bought tickets but have not received a confirmation email. What should I do?
Please check your Junk / Spam folders as sometimes the confirmation email falls into these folders. If you still have not received your confirmation email, you can resend your confirmation email to yourself here
If I am unable to print my E-Tickets or display my tickets on a phone, what should I do?
If you are unable to print your E-Tickets or if you are unable to display your tickets on your phone please use the Chat Bot located in the bottom right corner of your screen and explain that you are unable to print your E-Tickets off.
How can I contact See Tickets?
For ticketing enquiries, please visit the Customer Service tab here and type in your order reference number, followed by either your post code, phone number or last 4 digits of your payment card. Once complete, please click on 'Find Order' and scroll to the 'Contact Us' section at the bottom of the page. Here you can provide brief details of your enquiry and See Tickets will get back to you.
For all other enquiries, please refer to the FAQs or use the Chat Bot facility in the bottom right corner of your screen.
I purchased TicketPlan, can I have a refund?
The refund protection selected at the point of purchase is a personal cover designed to cover yourself and your designated party against an unforeseen circumstance that prevents you attending the trail you have booked for. If you want to submit a claim, please fill in TicketPlan's online application form which can be found here.
We will then liaise with TicketPlan to provide them with any information they may require regarding the details of your booking. Please note that you are only covered in certain circumstances and we do not guarantee that you will receive a refund from TicketPlan. If you wish to claim a refund for part of an order, that is not a problem, please fill out the application form accordingly. The full terms and conditions of the cover can be found here.
If you have any questions before submitting your claim, please contact TicketPlan here.
How long is the trail?
It will take approximately 90 minutes to walk the trail.
Is the trail dark or covered?
If I am delayed and miss my slot, can I join a later slot?
We will try and accommodate you on the next available slot within the trail operational hours on the day. Please ensure you leave enough time for your journey if you are travelling a long way.
What time does the illuminated trail finish?
All customers must exit the car park by no later than 2 hours after the last trail start time and in all cases by 10:00pm.
Can I bring my drone?
Drones are not permitted.
Can I take photographs?
Yes, you are welcome to take photographs and to share these on social media with the hashtag #ChristmasAtStourhead. You can also follow the developments across our Christmas Trails via 'My Christmas Trails' on Facebook and Instagram.
What provision do you have for disabled guests?
Do you have blue badge parking for visitors with disabilities?
Is the trail accessible for wheelchair users?
Can I bring my mobility scooter or can mobility scooters be provided?
Mobility scooters will not be available to hire at Christmas at Stourhead. You are therefore welcome to bring your own.
Am I eligible for a free carer's ticket?
Free admission is available for essential carers. This should be booked via SEE Tickets at the same time as purchasing all other illuminated trail tickets and parking spaces.
I need more than one carer, what should I do?
If you require more than one carer, please visit Customer Service here. You will need your Booking Reference Number at hand.
Is there a 'quieter access' session?
Can I purchase food and drink on site?
There will be a number of seasonal food and drink chalets serving hot, hand-held food, catering also for younger visitors and certain dietary needs. Hot drinks will also be on offer. Visitors can also toast marshmallows at one of our purpose-built fire pits.
What shopping facilities are there?
The National Trust shop will be open until 9:30pm. First View Art Gallery will be open until 8:30pm.
Can I pay cash or with card?
We will only accept card payments for “on the day” parking, ride tokens and marshmallows. All other points of sale will accept cash, but to avoid unnecessary cash handling, card payment is preferred.
What will happen if the weather is bad? Will the trail be cancelled?
Christmas at Stourhead is an outdoor illuminated trail. If the weather presents a hazard and a risk to safety, any decision to cancel the illuminated trail will be taken by 2pm on the day of the illuminated trail. You will be notified by email and text message and you will be informed of the re-booking process. We advise you to check the website for the latest updates and before you travel.
No refunds will be offered simply if the weather is inclement.
If I am unable to attend on a different day, can I get a refund?
If the illuminated trail is cancelled in line with the cancellation policy and ticket holders are not able to attend an alternative night offered, then a refund will be considered on a case-by-case basis. Where a refund is due, the ticket must be returned within 28 days following the illuminated trail date. We can also offer a voucher for the following year. The transaction fee is not refundable under any circumstances.
I have booked for the wrong day - can I transfer over to another day?
Trail partners will be working together to make improvements to sustainability and reduce the ecological impact of the trails – more information will be shared here as trail plans are developed.